Privacy Policy

Effective Date: 19 May 2025
Last Updated: 19 May 2025

Mistflux Games Ltd. (UK) and Mistflux Games LLC (North America) (“Mistflux”, “we”, “our”, or “us”) are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our websites, games, services, and our Discord application network (“Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

  • Mistflux Games Ltd. is a company registered in England and Wales.
  • Mistflux Games LLC operates in North America and is registered in the State of Delaware.

Both entities collaborate to provide the Services covered by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

  • Account registration data (username, email address, password)
  • Profile information (avatar, bio, preferences)
  • Support or feedback submissions
  • Content shared via our games or Discord applications
  • Payment information (processed via third parties)

2.2 Information We Collect Automatically

  • IP address and device identifiers
  • Browser type and settings
  • Operating system
  • Usage data (clicks, interactions, crash logs)
  • In-game behavior analytics
  • Discord User ID (when interacting with our bots)

2.3 Information From Third Parties

  • Discord (via OAuth and APIs)
  • Payment processors (e.g., Stripe, PayPal)
  • Analytics providers (e.g., Google Analytics)

3. How We Use Your Information

We use your data to:

  • Provide and maintain our Services
  • Operate in-game systems and Discord integrations
  • Personalize content and game experiences
  • Improve and develop features
  • Prevent fraud, abuse, and security issues
  • Communicate updates or changes
  • Comply with legal obligations

If you are located in the UK, EU, or EEA, our legal bases for processing your personal data include:

  • Your consent (e.g., cookie usage)
  • Performance of a contract (e.g., user account operation)
  • Compliance with legal obligations
  • Legitimate interests (e.g., game and platform improvements)

5. How We Share Information

We do not sell your data. We may share your information with:

  • Service providers (e.g., hosting, analytics, customer support)
  • Payment processors
  • Law enforcement or regulatory bodies, when required by law
  • Other players, where applicable in community features
  • Discord, based on how you interact with our bots and apps

6. International Transfers

Your information may be transferred to and stored in countries outside of your own, including the United States and the United Kingdom. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

7. Data Retention

We retain your information:

  • As long as your account is active
  • As needed to provide Services
  • As required for legal, tax, or regulatory reasons

You may request deletion of your personal data at any time (see Your Rights below).

8. Your Rights

8.1 UK/EU Residents (GDPR)

You have the right to:

  • Access your data
  • Request correction or deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent

8.2 US Residents (CCPA/CPRA)

If you're a California resident, you may:

  • Request access to your personal information
  • Request deletion of your information
  • Opt out of the sale or sharing of your data (we do not sell data)

8.3 Children (COPPA)

We do not knowingly collect personal data from children under 13 in the US or under the minimum legal age in their country. If you believe we have inadvertently collected such information, please contact us immediately.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Authenticate users
  • Analyze traffic and engagement
  • Remember user preferences
  • Deliver relevant content

Where required by law, we obtain your consent before using non-essential cookies.

You can manage cookie preferences via your browser or our cookie consent manager (where available).

10. Security

We implement reasonable physical, technical, and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.

Our Services may include links to third-party websites, platforms, or tools. We are not responsible for the privacy practices of third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through our website, Discord apps, or other means. Continued use of our Services after changes become effective indicates acceptance of the new policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy:

UK & EU:

Mistflux Games Ltd.
Email: support@mistflux.co.uk

North America:

Mistflux Games LLC
Email: support-na@mistflux.net

14. Supervisory Authority (GDPR)

You have the right to lodge a complaint with a data protection authority, such as the UK’s Information Commissioner’s Office (ICO) or your local authority in the EEA.